Peter Rowland Group – Terms and Conditions

1. Introduction Welcome to Peter Rowland Group (“PRG”). By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

2. Definitions

  • “PRG,” “we,” “our,” or “us” refers to Peter Rowland Group.
  • “Client,” “customer,” or “you” refers to any individual or entity engaging with our services.
  • “Services” refer to our catering, event management, and related offerings.

3. Services & Bookings

  • All bookings are subject to availability.
  • A deposit may be required to confirm reservations.
  • Final guest numbers and dietary requirements must be confirmed within the time frame specified in your event contract.
  • Any modifications to a booking are subject to PRG’s approval and may incur additional charges.

4. Pricing & Payment

  • Prices are subject to change without prior notice.
  • All payments must be made in accordance with the terms stated in the invoice.
  • Late payments may incur interest charges or penalties.
  • PRG reserves the right to refuse service or cancel bookings due to non-payment.

5. Cancellations & Refunds

  • Cancellations must be made in writing.
  • Refund policies vary based on the type of event or service booked and will be outlined in the service contract.
  • PRG is not responsible for cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions).

6. Food Safety & Dietary Requirements

  • PRG adheres to strict food safety and hygiene standards.
  • Clients must inform PRG of any allergies or dietary restrictions at the time of booking.
  • While we take every precaution to prevent cross-contamination, we cannot guarantee an allergen-free environment.

7. Liability & Indemnity

  • PRG is not liable for any loss, damage, or injury sustained during the provision of services unless caused by our proven negligence.
  • Clients are responsible for the behaviour of their guests and any damages caused to PRG property.
  • PRG shall not be liable for failure to deliver services due to circumstances beyond our control.

8. Intellectual Property

  • All content on this website, including text, images, and branding, is the intellectual property of PRG.
  • You may not reproduce, distribute, or use PRG content without prior written consent.

9. Privacy & Data Protection

  • PRG is committed to protecting your privacy and complying with relevant data protection laws.
  • Personal information collected through our website or during service provision will be used in accordance with our Privacy Policy.

10. Amendments & Updates

  • PRG reserves the right to update these Terms and Conditions at any time without prior notice.
  • Continued use of our services after changes are published constitutes acceptance of the revised terms.

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia.
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Victoria, Australia.

12. Contact Us For any inquiries regarding these Terms and Conditions, please contact us at:
Peter Rowland Group +61 3 9825 0000
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.